Xheli.com: Just bought a copter... had issue with motor af...

A Xheli.com customer review by GetHuman user GetHuman-71484 from November 23rd, 2017

Background on GetHuman-71484's case

GetHuman: GetHuman-71484 - can you tell our other Xheli.com customers when your case took place?
GetHuman-71484: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Xheli.com, and if so, how?
GetHuman-71484: I used the 626-968-9860 number I found for on the GetHuman Xheli.com customer phone number page I was on: Xheli.com Customer Service Phone Number
GetHuman: And which of these common Xheli.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-71484 a list of common Xheli.com problems)
GetHuman-71484: "Track order" was why I was trying to call.

GetHuman-71484's review of Xheli.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Xheli.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-71484: Just bought a copter... had issue with motor after light crash... was told replacement motor being sent out! GREAT SERVICE!
GetHuman: Let's quantify your experience contacting Xheli.com. On a scale of 1 to 5, how easy is it go get help on a Xheli.com problem?
GetHuman-71484: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-71484: I'd give them a two out of five on communication.
GetHuman: And what about Xheli.com's ability to quickly and effectively address your problem?
GetHuman-71484: For that I would say three out of five.
GetHuman: And finally- any advice for other Xheli.com customers?
GetHuman-71484: Call them early in the day or late. Don't forget any personal or account information you might need for Xheli.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-71484 taken from his Xheli.com customer service problem that occurred on November 16th, 2017.


4.00 of 5 stars | 7 reviews

GetHuman-71484's Xheli.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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