Call Yahoo phone customer service if you want t...
A Yahoo customer review by GetHuman user GetHuman-311218 from November 21st, 2017
Background on GetHuman-311218's case
GetHuman: GetHuman-311218 - can you tell our other Yahoo customers when your case took place?
GetHuman-311218: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-311218 a list of common Yahoo problems)
GetHuman-311218: "Update Account Information" was why I was trying to contact.
GetHuman-311218's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-311218: Call Yahoo phone customer service if you want to listen to music. This company specializes in stonewalling customers. Their mantra is inaccessible.**The Yahoo scream on the phone line well represents the idiocy and adolescence of the company.**This is a company whose e-mail was down for for hours recently. No explanation. **Help website are written in incomprehensible commputerese. A poorly run company.**I give this company a F- in customer relations and service. I would neve recommend yahoo to anyone. **I'm going to switch to g.mail.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-311218: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-311218: I'd give them a three out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-311218: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-311218: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-311218 taken from his Yahoo customer service problem that occurred on November 17th, 2017.