Yahoo: I'm so frustrated I'm in tears. I've changed my...
A Yahoo customer review by GetHuman user ~Lindsay ferro from November 24th, 2017
Background on ~Lindsay ferro 's case
GetHuman: ~Lindsay ferro - can you tell our other Yahoo customers when your case took place?
~Lindsay ferro : Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Lindsay ferro a list of common Yahoo problems)
~Lindsay ferro : "Account hacked" was why I was trying to contact.
~Lindsay ferro 's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lindsay ferro : I'm so frustrated I'm in tears. I've changed my entire company over from any and everything f to do with anything to do with yahoo!*Can I get some one on the phone???*I can't get into my account! Help me . My luggage, computer and phone was stolen my life . At least give me my emails that have been hacked into . *I'm living a nightmare and I've been trying to call yahoo everyday for over a month . All I get is a hang up . I need my account opened PlEASE S*MEOME help me *****€***********
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Lindsay ferro : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lindsay ferro : I'd give them a three out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Lindsay ferro : For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Lindsay ferro : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lindsay ferro taken from his Yahoo customer service problem that occurred on November 18th, 2017.