We have a business listing on Yelp. I wanted to...
A Yelp customer review by GetHuman user ~Janice from November 24th, 2017
Background on ~Janice's case
GetHuman: ~Janice - can you tell our other Yelp customers when your case took place?
~Janice: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Janice a list of common Yelp problems)
~Janice: "Setup Account" was why I was trying to contact.
~Janice's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janice: We have a business listing on Yelp. I wanted to apprise our customers that we will close * hour earlier on Thanksgiving. I only have contact with one person (my adviser)and she can't do that. What you ask? The answer is anything unless I want to spend more money with her. So the problem that I have this month is that I would like to announce to our customers ahead of time that we will be closing * hour earlier on Thanksgiving so that we will not be inundated with phone calls on the day of Thanksgiving. She was really proud of her solution to put a banner above all businesses saying that it is a holiday and all customers should call the business to see what their hours are for the day!!!! OMG what a nightmare! I just can't see any business customer being happy with that. What would be nice is if they just added a "Notes" box in the hours section so that each business could put notes for special hours throughout the year???*So far Yelp has not helped our business at all that we have noti
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Janice: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janice: I'd give them a three out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Janice: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Janice: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janice taken from his Yelp customer service problem that occurred on November 22nd, 2017.