ZTE: Weak battery

A ZTE customer review by GetHuman user GetHuman-hwadehun from December 7th, 2017

Background on GetHuman-hwadehun's case

GetHuman: GetHuman-hwadehun - can you tell our other ZTE customers when your case took place?
GetHuman-hwadehun: Yes I can. It was late at night, on December 4th.
GetHuman: Did you reach out to ZTE, and if so, how?
GetHuman-hwadehun: I used the 877-817-1759 number I found for on the GetHuman ZTE customer phone number page I was on: ZTE Customer Service Phone Number
GetHuman: And which of these common ZTE customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hwadehun a list of common ZTE problems)
GetHuman-hwadehun: "Service problem" was why I was trying to call.

GetHuman-hwadehun's review of ZTE customer service

GetHuman: So how would you sum up your experience for GetHuman's ZTE customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hwadehun: Weak battery
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-hwadehun: Battery doesn't hold charge as long as it should
GetHuman: Let's quantify your experience contacting ZTE. On a scale of 1 to 5, how easy is it go get help on a ZTE problem?
GetHuman-hwadehun: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hwadehun: I'd give them a three out of five on communication.
GetHuman: And what about ZTE's ability to quickly and effectively address your problem?
GetHuman-hwadehun: For that I would say four out of five.
GetHuman: And finally- any advice for other ZTE customers?
GetHuman-hwadehun: Call them early in the day or late. Don't forget any personal or account information you might need for ZTE to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hwadehun taken from his ZTE customer service problem that occurred on December 4th, 2017.


4.00 of 5 stars | 9 reviews

GetHuman-hwadehun's ZTE Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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