I bought blue colour size ** shoes from Zara in...

A Zara customer review by GetHuman user ~Dimple from November 22nd, 2017

Background on ~Dimple's case

GetHuman: ~Dimple - can you tell our other Zara customers when your case took place?
~Dimple: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Zara, and if so, how?
~Dimple: I used the 212-355-1415 number I found for on the GetHuman Zara customer phone number page I was on: Zara Customer Service Phone Number
GetHuman: And which of these common Zara customer issues best describes the reason you wanted to talk to them?
(Shows ~Dimple a list of common Zara problems)
~Dimple: "Make a purchase" was why I was trying to contact.

~Dimple's review of Zara customer service

GetHuman: So how would you sum up your experience for GetHuman's Zara customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dimple: I bought blue colour size ** shoes from Zara in sale, when I went home and opened the bag I realized they had given me both left side shoes, I went back to the store,although the manager was very courteous, but told me they may not be able to find the right shoe so can refund. I told them that there has to be a right shoe somewhere , I am awaiting for a reply as I already bought a matching dress and the accessories.
GetHuman: Let's quantify your experience contacting Zara. On a scale of 1 to 5, how easy is it go get help on a Zara problem?
~Dimple: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dimple: I'd give them a one out of five on communication.
GetHuman: And what about Zara's ability to quickly and effectively address your problem?
~Dimple: For that I would say four out of five.
GetHuman: And finally- any advice for other Zara customers?
~Dimple: Call them early in the day or late. Don't forget any personal or account information you might need for Zara to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dimple taken from his Zara customer service problem that occurred on November 19th, 2017.

Zara

1.50 of 5 stars | 25 reviews

~Dimple's Zara Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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