Zara: I purchased a dress online, received the delive...

A Zara customer review by GetHuman user ~SteelCity from November 23rd, 2017

Background on ~SteelCity's case

GetHuman: ~SteelCity - can you tell our other Zara customers when your case took place?
~SteelCity: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Zara, and if so, how?
~SteelCity: I used the 212-355-1415 number I found for on the GetHuman Zara customer phone number page I was on: Zara Customer Service Phone Number
GetHuman: And which of these common Zara customer issues best describes the reason you wanted to talk to them?
(Shows ~SteelCity a list of common Zara problems)
~SteelCity: "Overcharge/Strange charge" was why I was trying to contact.

~SteelCity's review of Zara customer service

GetHuman: So how would you sum up your experience for GetHuman's Zara customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SteelCity: I purchased a dress online, received the delivery and the item was faulty. I contacted the customer services, who advised me to either take the item back to store or request a home pickup. As I required a replacement I went to store, only to be told that Zara online was a separate company and they could request a refund and order a new dress. Which meant I had to purchase a new dress, whilst the other (faulty dress) would be refunded. Refunds can take up to **-** days... I did not order a new dress as the total outlay would have been ***£***, for two items, rather than an exchange at the cost of the original purchase: ***£****This is the third occasion I have had to report issues to customer services, to which they will only state you can make a formal complaint. I do not believe that they use the information to improve service. But only offer you free express delivery, as a way of resolution.**I shall NEVER purchase from Zara again. There are far better shops * services online and on
GetHuman: Let's quantify your experience contacting Zara. On a scale of 1 to 5, how easy is it go get help on a Zara problem?
~SteelCity: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SteelCity: I'd give them a four out of five on communication.
GetHuman: And what about Zara's ability to quickly and effectively address your problem?
~SteelCity: For that I would say one out of five.
GetHuman: And finally- any advice for other Zara customers?
~SteelCity: Call them early in the day or late. Don't forget any personal or account information you might need for Zara to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SteelCity taken from his Zara customer service problem that occurred on November 19th, 2017.


1.50 of 5 stars | 25 reviews

~SteelCity's Zara Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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