Zara: Faulty zippers on jackets and coats and not eno...
A Zara customer review by GetHuman user GetHuman-192003 from November 25th, 2017
Background on GetHuman-192003's case
GetHuman: GetHuman-192003 - can you tell our other Zara customers when your case took place?
GetHuman-192003: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Zara, and if so, how?
GetHuman: And which of these common Zara customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-192003 a list of common Zara problems)
GetHuman-192003: "Change order" was why I was trying to contact.
GetHuman-192003's review of Zara customer service
GetHuman: So how would you sum up your experience for GetHuman's Zara customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-192003: Faulty zippers on jackets and coats and not enough merchandise to make an exchange. Instead they continue to manufacture jackets with zippers that break within a week of purchase. As a solution, they offer free express shipping on your next purchase.
GetHuman: Let's quantify your experience contacting Zara. On a scale of 1 to 5, how easy is it go get help on a Zara problem?
GetHuman-192003: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-192003: I'd give them a five out of five on communication.
GetHuman: And what about Zara's ability to quickly and effectively address your problem?
GetHuman-192003: For that I would say one out of five.
GetHuman: And finally- any advice for other Zara customers?
GetHuman-192003: Call them early in the day or late. Don't forget any personal or account information you might need for Zara to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-192003 taken from his Zara customer service problem that occurred on November 21st, 2017.