Zara: I called to complain about an incident with out...
A Zara customer review by GetHuman user ~danent from November 14th, 2017
Background on ~danent's case
GetHuman: ~danent - can you tell our other Zara customers when your case took place?
~danent: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Zara, and if so, how?
GetHuman: And which of these common Zara customer issues best describes the reason you wanted to talk to them?
(Shows ~danent a list of common Zara problems)
~danent: "Track order" was why I was trying to contact.
~danent's review of Zara customer service
GetHuman: So how would you sum up your experience for GetHuman's Zara customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~danent: I called to complain about an incident with outrageously poor customer service in the Bethesda, MD store and was placed on hold TWICE for *-* minutes, then said they will call me and ** hours later they still haven't called. Zara has horrible customer service, it bounds to ridiculous!
GetHuman: Let's quantify your experience contacting Zara. On a scale of 1 to 5, how easy is it go get help on a Zara problem?
~danent: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~danent: I'd give them a one out of five on communication.
GetHuman: And what about Zara's ability to quickly and effectively address your problem?
~danent: For that I would say one out of five.
GetHuman: And finally- any advice for other Zara customers?
~danent: Call them early in the day or late. Don't forget any personal or account information you might need for Zara to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~danent taken from his Zara customer service problem that occurred on November 5th, 2017.