Zipcar: First bad experience
A Zipcar customer review by GetHuman user GetHuman-collegem from December 2nd, 2017
Background on GetHuman-collegem's case
GetHuman: GetHuman-collegem - can you tell our other Zipcar customers when your case took place?
GetHuman-collegem: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Zipcar, and if so, how?
GetHuman: And which of these common Zipcar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-collegem a list of common Zipcar problems)
GetHuman-collegem: "Loyalty program" was why I was trying to call.
GetHuman-collegem's review of Zipcar customer service
GetHuman: So how would you sum up your experience for GetHuman's Zipcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-collegem: First bad experience
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-collegem: It was my first time zipping with zipcar and instead of me driving around and doing my errands I was cleaning two of the cars I zipped in the fist one had spills in the cup holder and the second one was trash all over the place I felt bad because I had to meet with clients. This is not what I expected my first experiences to be. I thought I would give them another chance with the second one but it was as disturbing as the first one.
GetHuman: Let's quantify your experience contacting Zipcar. On a scale of 1 to 5, how easy is it go get help on a Zipcar problem?
GetHuman-collegem: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-collegem: I'd give them a two out of five on communication.
GetHuman: And what about Zipcar's ability to quickly and effectively address your problem?
GetHuman-collegem: For that I would say five out of five.
GetHuman: And finally- any advice for other Zipcar customers?
GetHuman-collegem: Call them early in the day or late. Don't forget any personal or account information you might need for Zipcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-collegem taken from his Zipcar customer service problem that occurred on November 22nd, 2017.