Zipcar: The application office is open M-F *-* EST. I c...

A Zipcar customer review by GetHuman user GetHuman-44577 from November 16th, 2017

Background on GetHuman-44577's case

GetHuman: GetHuman-44577 - can you tell our other Zipcar customers when your case took place?
GetHuman-44577: Yeah. It was evening, on November 7th.
GetHuman: Did you reach out to Zipcar, and if so, how?
GetHuman-44577: I used the 866-494-7227 number I found for on the GetHuman Zipcar customer phone number page I was on: Zipcar Customer Service Phone Number
GetHuman: And which of these common Zipcar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-44577 a list of common Zipcar problems)
GetHuman-44577: "Change Booking" was why I was trying to call.

GetHuman-44577's review of Zipcar customer service

GetHuman: So how would you sum up your experience for GetHuman's Zipcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-44577: The application office is open M-F *-* EST. I called on Friday at **am. After being shuffled around by the usual customer service I was routed to the application office. No one was in the office and I had to leave a message. Wasted ** min.
GetHuman: Let's quantify your experience contacting Zipcar. On a scale of 1 to 5, how easy is it go get help on a Zipcar problem?
GetHuman-44577: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-44577: I'd give them a two out of five on communication.
GetHuman: And what about Zipcar's ability to quickly and effectively address your problem?
GetHuman-44577: For that I would say one out of five.
GetHuman: And finally- any advice for other Zipcar customers?
GetHuman-44577: Call them early in the day or late. Don't forget any personal or account information you might need for Zipcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-44577 taken from his Zipcar customer service problem that occurred on November 7th, 2017.

Zipcar

3.00 of 5 stars | 17 reviews
Zipcar ReviewsZipcar's Phone NumberAll Zipcar contact info

GetHuman-44577's Zipcar Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Zipcar, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Zipcar in any way.

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