Zipcar suspended*terminated my account without...
A Zipcar customer review by GetHuman user GetHuman-sovajaus from December 8th, 2017
Background on GetHuman-sovajaus's case
GetHuman: GetHuman-sovajaus - can you tell our other Zipcar customers when your case took place?
GetHuman-sovajaus: Sure. It was afternoon, on December 6th.
GetHuman: Did you reach out to Zipcar, and if so, how?
GetHuman: And which of these common Zipcar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sovajaus a list of common Zipcar problems)
GetHuman-sovajaus: "Loyalty program" was why I was trying to call.
GetHuman-sovajaus's review of Zipcar customer service
GetHuman: So how would you sum up your experience for GetHuman's Zipcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sovajaus: Zipcar suspended*terminated my account without any reason.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-sovajaus: One day my card stopped working. They told me there was nothing they could do and they didn't know the reason why the back office suspended my account.i was told I had wait * days for a reason. That * days turned into a week. I was told because it was a billing a issue. All my payments were made before I even received the zipcar and with no problems. I checked personally and I asked for more information and for clarification as to what the billing problem is. Customer service just keeps telling me they don't see nothing but a billing issue and they will request further information and a deeper investigation. They also told me somebody will get back to me within * business days. This was a month ago. I called back today and I'm still getting the run around about how nobody knows really why it got terminated or what the billing issue was. I'm just told it's nothing they can do.
GetHuman: Let's quantify your experience contacting Zipcar. On a scale of 1 to 5, how easy is it go get help on a Zipcar problem?
GetHuman-sovajaus: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sovajaus: I'd give them a one out of five on communication.
GetHuman: And what about Zipcar's ability to quickly and effectively address your problem?
GetHuman-sovajaus: For that I would say five out of five.
GetHuman: And finally- any advice for other Zipcar customers?
GetHuman-sovajaus: Call them early in the day or late. Don't forget any personal or account information you might need for Zipcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sovajaus taken from his Zipcar customer service problem that occurred on December 6th, 2017.