Zipcar: I simply asked the lady if i could become a mem...
A Zipcar customer review by GetHuman user ~jcustomer from October 30th, 2017
Background on ~jcustomer's case
GetHuman: ~jcustomer - can you tell our other Zipcar customers when your case took place?
~jcustomer: Yes I can. It was morning, on October 27th.
GetHuman: Did you reach out to Zipcar, and if so, how?
GetHuman: And which of these common Zipcar customer issues best describes the reason you wanted to talk to them?
(Shows ~jcustomer a list of common Zipcar problems)
~jcustomer: "Cancel booking" was why I was trying to call.
~jcustomer's review of Zipcar customer service
GetHuman: So how would you sum up your experience for GetHuman's Zipcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jcustomer: I simply asked the lady if i could become a member and rent a car the next day. She just told me that it "usually takes *-* business days". I then told her I leave in two days and would need to be reassured my zipcard would come within a day and she just repeated her answer again. I then told her about how i looked up that I could get the zipcard in the same day if i went to a local office. I then asked her if she could tell me where the nearest one was in tempe az. She then told me there isn't any in my area and they only have offices in new york, los angeles, chicago, philadelphia, and started naming all other cities except for phoenix.
GetHuman: Let's quantify your experience contacting Zipcar. On a scale of 1 to 5, how easy is it go get help on a Zipcar problem?
~jcustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jcustomer: I'd give them a one out of five on communication.
GetHuman: And what about Zipcar's ability to quickly and effectively address your problem?
~jcustomer: For that I would say two out of five.
GetHuman: And finally- any advice for other Zipcar customers?
~jcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Zipcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jcustomer taken from his Zipcar customer service problem that occurred on October 27th, 2017.