Zipcar: Needed a conversation with a human to fix a pro...
A Zipcar customer review by GetHuman user GetHuman-290876 from November 11th, 2017
Background on GetHuman-290876's case
GetHuman: GetHuman-290876 - can you tell our other Zipcar customers when your case took place?
GetHuman-290876: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Zipcar, and if so, how?
GetHuman: And which of these common Zipcar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290876 a list of common Zipcar problems)
GetHuman-290876: "Overcharge on Account" was why I was trying to call.
GetHuman-290876's review of Zipcar customer service
GetHuman: So how would you sum up your experience for GetHuman's Zipcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290876: Needed a conversation with a human to fix a problem an auto-bot e-mail solution had made the problem worse. Agent was helpful, pleasant.
GetHuman: Let's quantify your experience contacting Zipcar. On a scale of 1 to 5, how easy is it go get help on a Zipcar problem?
GetHuman-290876: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290876: I'd give them a five out of five on communication.
GetHuman: And what about Zipcar's ability to quickly and effectively address your problem?
GetHuman-290876: For that I would say two out of five.
GetHuman: And finally- any advice for other Zipcar customers?
GetHuman-290876: Call them early in the day or late. Don't forget any personal or account information you might need for Zipcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290876 taken from his Zipcar customer service problem that occurred on November 9th, 2017.