Zipcar: great number when you're having issue when you...

A Zipcar customer review by GetHuman user GetHuman-272099 from October 29th, 2017

Background on GetHuman-272099's case

GetHuman: GetHuman-272099 - can you tell our other Zipcar customers when your case took place?
GetHuman-272099: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to Zipcar, and if so, how?
GetHuman-272099: I used the 866-494-7227 number I found for on the GetHuman Zipcar customer phone number page I was on: Zipcar Customer Service Phone Number
GetHuman: And which of these common Zipcar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-272099 a list of common Zipcar problems)
GetHuman-272099: "Make a booking" was why I was trying to call.

GetHuman-272099's review of Zipcar customer service

GetHuman: So how would you sum up your experience for GetHuman's Zipcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-272099: great number when you're having issue when you're actually driving a zipcar. Pain in the aaaa if you need something else
GetHuman: Let's quantify your experience contacting Zipcar. On a scale of 1 to 5, how easy is it go get help on a Zipcar problem?
GetHuman-272099: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-272099: I'd give them a five out of five on communication.
GetHuman: And what about Zipcar's ability to quickly and effectively address your problem?
GetHuman-272099: For that I would say three out of five.
GetHuman: And finally- any advice for other Zipcar customers?
GetHuman-272099: Call them early in the day or late. Don't forget any personal or account information you might need for Zipcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-272099 taken from his Zipcar customer service problem that occurred on October 24th, 2017.

Zipcar

3.00 of 5 stars | 17 reviews

GetHuman-272099's Zipcar Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Zipcar, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Zipcar in any way.

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