Zoostores.com: Mulltiple phone calls placed and emails sent.*p...
A Zoostores.com customer review by GetHuman user ~frustrated customer from November 14th, 2017
Background on ~frustrated customer's case
GetHuman: ~frustrated customer - can you tell our other Zoostores.com customers when your case took place?
~frustrated customer: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Zoostores.com, and if so, how?
GetHuman: And which of these common Zoostores.com customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated customer a list of common Zoostores.com problems)
~frustrated customer: "Make a purchase" was why I was trying to call.
~frustrated customer's review of Zoostores.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoostores.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated customer: Mulltiple phone calls placed and emails sent.*product that should have been delivered within *.* weeks, took * months. Poor follow-up and communication by Customer Service Team.
GetHuman: Let's quantify your experience contacting Zoostores.com. On a scale of 1 to 5, how easy is it go get help on a Zoostores.com problem?
~frustrated customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated customer: I'd give them a one out of five on communication.
GetHuman: And what about Zoostores.com's ability to quickly and effectively address your problem?
~frustrated customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Zoostores.com customers?
~frustrated customer: Call them early in the day or late. Don't forget any personal or account information you might need for Zoostores.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated customer taken from his Zoostores.com customer service problem that occurred on November 10th, 2017.