Zoostores.com: Their shipping is slow and their communication...
A Zoostores.com customer review by GetHuman user ~McLean from November 13th, 2017
Background on ~McLean 's case
GetHuman: ~McLean - can you tell our other Zoostores.com customers when your case took place?
~McLean : Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Zoostores.com, and if so, how?
GetHuman: And which of these common Zoostores.com customer issues best describes the reason you wanted to talk to them?
(Shows ~McLean a list of common Zoostores.com problems)
~McLean : "Returns" was why I was trying to call.
~McLean 's review of Zoostores.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoostores.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~McLean : Their shipping is slow and their communication is poor. Item ordered was to ship in *-* days. * business days later the item has not shipped. No one in customer service can tell me when it will ship but they can't cancel order without me absorbing the return shipping fee. Customer service representatives are not helpful and online support doesn't answer emails. Buyer beware. Order through Amazon or Hayneedle to guarantee better service.
GetHuman: Let's quantify your experience contacting Zoostores.com. On a scale of 1 to 5, how easy is it go get help on a Zoostores.com problem?
~McLean : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~McLean : I'd give them a one out of five on communication.
GetHuman: And what about Zoostores.com's ability to quickly and effectively address your problem?
~McLean : For that I would say one out of five.
GetHuman: And finally- any advice for other Zoostores.com customers?
~McLean : Call them early in the day or late. Don't forget any personal or account information you might need for Zoostores.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~McLean taken from his Zoostores.com customer service problem that occurred on November 5th, 2017.