Zynga: After being told that the internet has been los...
A Zynga customer review by GetHuman user ~Sue Ashley from November 1st, 2017
Background on ~Sue Ashley's case
GetHuman: ~Sue Ashley - can you tell our other Zynga customers when your case took place?
~Sue Ashley: Yes. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Sue Ashley a list of common Zynga problems)
~Sue Ashley: "Technical support" was why I was trying to call.
~Sue Ashley's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sue Ashley: After being told that the internet has been lost on Frontierville for approximately *hrs. tried to call for assistance. The hours are not accurate for phone * no contact with a human. People are complaining on the home page about the constant freezing on the program. Please advise!
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Sue Ashley: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sue Ashley: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Sue Ashley: For that I would say three out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Sue Ashley: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sue Ashley taken from his Zynga customer service problem that occurred on October 27th, 2017.