Zynga: Called the phone * given and got a recording te...
A Zynga customer review by GetHuman user ~hellinas6 from November 9th, 2017
Background on ~hellinas6's case
GetHuman: ~hellinas6 - can you tell our other Zynga customers when your case took place?
~hellinas6: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~hellinas6 a list of common Zynga problems)
~hellinas6: "Overcharge/Strange charge" was why I was trying to call.
~hellinas6's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hellinas6: Called the phone * given and got a recording telling me they do not handle any game technical issues, then proceeded and provided me with another link to contact them via email which I have been trying to do for the past month without any success. This company really ***** they should not even be on here.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~hellinas6: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hellinas6: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~hellinas6: For that I would say two out of five.
GetHuman: And finally- any advice for other Zynga customers?
~hellinas6: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hellinas6 taken from his Zynga customer service problem that occurred on November 7th, 2017.