1-800-FLOWERS.COM: Didn't deliver flowers on the Fri before mother...
A 1-800-FLOWERS.COM customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other 1-800-FLOWERS.COM customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to 1-800-FLOWERS.COM, and if so, how?
GetHuman: And which of these common 1-800-FLOWERS.COM customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common 1-800-FLOWERS.COM problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of 1-800-FLOWERS.COM customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-FLOWERS.COM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Didn't deliver flowers on the Fri before mothers day (paid extra). Told me they would refund and deliver on Mon or Tue. Now Wed and never had a delivery nor refund. They now claim will only do one. I asked for refund...still waiting. They lie!
GetHuman: Let's quantify your experience contacting 1-800-FLOWERS.COM. On a scale of 1 to 5, how easy is it go get help on a 1-800-FLOWERS.COM problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about 1-800-FLOWERS.COM's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other 1-800-FLOWERS.COM customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-FLOWERS.COM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his 1-800-FLOWERS.COM customer service problem that occurred on November 18th, 2017.