1-800-FLOWERS.COM: actually still on hold had a live chat person w...
A 1-800-FLOWERS.COM customer review by GetHuman user GetHuman-341413 from November 20th, 2017
Background on GetHuman-341413's case
GetHuman: GetHuman-341413 - can you tell our other 1-800-FLOWERS.COM customers when your case took place?
GetHuman-341413: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to 1-800-FLOWERS.COM, and if so, how?
GetHuman: And which of these common 1-800-FLOWERS.COM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341413 a list of common 1-800-FLOWERS.COM problems)
GetHuman-341413: "Make a purchase" was why I was trying to call.
GetHuman-341413's review of 1-800-FLOWERS.COM customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-FLOWERS.COM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341413: actually still on hold had a live chat person who sent me confirmation that my order had been delivered ** miles away from destination than they disconnected I will never ever use them again horrible customer service
GetHuman: Let's quantify your experience contacting 1-800-FLOWERS.COM. On a scale of 1 to 5, how easy is it go get help on a 1-800-FLOWERS.COM problem?
GetHuman-341413: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341413: I'd give them a four out of five on communication.
GetHuman: And what about 1-800-FLOWERS.COM's ability to quickly and effectively address your problem?
GetHuman-341413: For that I would say three out of five.
GetHuman: And finally- any advice for other 1-800-FLOWERS.COM customers?
GetHuman-341413: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-FLOWERS.COM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341413 taken from his 1-800-FLOWERS.COM customer service problem that occurred on November 10th, 2017.