ADT just keeps putting me on hold and then tran...
A ADT customer review by GetHuman user ~sp from November 23rd, 2017
Background on ~sp's case
GetHuman: ~sp - can you tell our other ADT customers when your case took place?
~sp: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~sp a list of common ADT problems)
~sp: "Update account information" was why I was trying to call.
~sp's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sp: ADT just keeps putting me on hold and then transferring me to other numbers where no one picks up the phone. I had to take half a day off work to wait for them to come fix an issue and they just didn't show up.
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~sp: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sp: I'd give them a one out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~sp: For that I would say one out of five.
GetHuman: And finally- any advice for other ADT customers?
~sp: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sp taken from his ADT customer service problem that occurred on November 21st, 2017.