ADT: Called on a Tuesday night. Dialed several phone...
A ADT customer review by GetHuman user ~Louisville guy from November 22nd, 2017
Background on ~Louisville guy's case
GetHuman: ~Louisville guy - can you tell our other ADT customers when your case took place?
~Louisville guy: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~Louisville guy a list of common ADT problems)
~Louisville guy: "Update account information" was why I was trying to call.
~Louisville guy's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Louisville guy: Called on a Tuesday night. Dialed several phone numbers trying to get someone on the phone. NO ANSWER.... worst company ever!!
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~Louisville guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Louisville guy: I'd give them a three out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~Louisville guy: For that I would say two out of five.
GetHuman: And finally- any advice for other ADT customers?
~Louisville guy: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Louisville guy taken from his ADT customer service problem that occurred on November 21st, 2017.