ADT: This is the worst security service we have ever...
A ADT customer review by GetHuman user ~sick of adt from November 5th, 2017
Background on ~sick of adt's case
GetHuman: ~sick of adt - can you tell our other ADT customers when your case took place?
~sick of adt: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~sick of adt a list of common ADT problems)
~sick of adt: "Update account information" was why I was trying to call.
~sick of adt's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sick of adt: This is the worst security service we have ever had. The installation has never been complete. They have been out here dozens of times. The alarm goes off for no reason. Police, security and neighbors complain. We have send numerous letters and certified letters and all we get are more bills. We know they will try to ruin our credit and we still have anon working system.
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~sick of adt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sick of adt: I'd give them a five out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~sick of adt: For that I would say four out of five.
GetHuman: And finally- any advice for other ADT customers?
~sick of adt: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sick of adt taken from his ADT customer service problem that occurred on October 27th, 2017.