AEP (OH): I called the number - the "auto promts" kept te...
A AEP (OH) customer review by GetHuman user ~frustrated from November 11th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other AEP (OH) customers when your case took place?
~frustrated: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common AEP (OH) problems)
~frustrated: "Change appointment" was why I was trying to call.
~frustrated's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: I called the number - the "auto promts" kept telling me I live at another location. It wouldn't respond, after I entered my *account number. It also couldn't accept my "NO" that the address is not correct.
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
~frustrated: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a three out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
~frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his AEP (OH) customer service problem that occurred on November 4th, 2017.