AEP (OH): Even though I had proof from the electric servi...
A AEP (OH) customer review by GetHuman user ~judy from November 19th, 2017
Background on ~judy's case
GetHuman: ~judy - can you tell our other AEP (OH) customers when your case took place?
~judy: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows ~judy a list of common AEP (OH) problems)
~judy: "Meter reading" was why I was trying to call.
~judy's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~judy: Even though I had proof from the electric service generator (OH Edison) that I chose not to go with AEP within my * mo cancellation option period AEP would not allow me to cancel without paying a fee. Even tho I had a confirmation no from them they denied any record of me cancelling with them and they claim that they do not give confirmation numbers to customers! What? Who doesn't give confirmation numbers. THey are LIARS and scammers! Avoid them at all cost!!
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
~judy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~judy: I'd give them a three out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
~judy: For that I would say five out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
~judy: Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~judy taken from his AEP (OH) customer service problem that occurred on November 17th, 2017.