AEP (OH): Aep people, And i refrain from calling the cust...
A AEP (OH) customer review by GetHuman user ~A very unhappy consumer who ha from November 23rd, 2017
Background on ~A very unhappy consumer who ha's case
GetHuman: ~A very unhappy consumer who ha - can you tell our other AEP (OH) customers when your case took place?
~A very unhappy consumer who ha: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows ~A very unhappy consumer who ha a list of common AEP (OH) problems)
~A very unhappy consumer who ha: "Complaint" was why I was trying to call.
~A very unhappy consumer who ha's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A very unhappy consumer who ha: Aep people, And i refrain from calling the customer service or care reps because they do not deserve the title. They are terrible, condescending and flat out lack any skills to deal with a variety of people. The moment you speak to them and you have an accent the condescending tone begins. Very prejudice minded people. No training at all. You ask them a question and they go in the kitchen with it. I typically do no judge a company by one bad experience.. but I have this experience everyime i call in and so have many people I know. so now i ask for a supervisor whenever i call even for a simple question and even if i am not upset. And they are not that great either. It does not seem fair that i do not have a choice of what electric company i want to use, because AEP is not who I would do business with if I had a choice. Very dodgy and horrible people.
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
~A very unhappy consumer who ha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A very unhappy consumer who ha: I'd give them a four out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
~A very unhappy consumer who ha: For that I would say three out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
~A very unhappy consumer who ha: Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A very unhappy consumer who ha taken from his AEP (OH) customer service problem that occurred on November 14th, 2017.