AEP (OH): All I got was some automated answering machine...
A AEP (OH) customer review by GetHuman user GetHuman-164494 from November 17th, 2017
Background on GetHuman-164494's case
GetHuman: GetHuman-164494 - can you tell our other AEP (OH) customers when your case took place?
GetHuman-164494: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-164494 a list of common AEP (OH) problems)
GetHuman-164494: "Cancel service" was why I was trying to call.
GetHuman-164494's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-164494: All I got was some automated answering machine that rattled off the generic *-***-***-**** number for customer service or said to call back during normal business hours (so much for ****). The **** number got me to a recording about them being too busy taking phonecalls about outages to help me and to please call back later.
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
GetHuman-164494: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-164494: I'd give them a five out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
GetHuman-164494: For that I would say two out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
GetHuman-164494: Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-164494 taken from his AEP (OH) customer service problem that occurred on November 13th, 2017.