AEP (OH): Phone number defaults to outage control regardl...
A AEP (OH) customer review by GetHuman user ~snowflake from November 6th, 2017
Background on ~snowflake's case
GetHuman: ~snowflake - can you tell our other AEP (OH) customers when your case took place?
~snowflake: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows ~snowflake a list of common AEP (OH) problems)
~snowflake: "Lower my bill" was why I was trying to call.
~snowflake's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~snowflake: Phone number defaults to outage control regardless of what service is needed. Unable to exit. Online payment system holds bills for days, forcing you to use more expensive "immediate" means despite paying days before due date.
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
~snowflake: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~snowflake: I'd give them a four out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
~snowflake: For that I would say one out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
~snowflake: Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~snowflake taken from his AEP (OH) customer service problem that occurred on October 29th, 2017.