AEP (OH): On ********* about **:**pm I woke up to find th...
A AEP (OH) customer review by GetHuman user ~LyleAEP from November 3rd, 2017
Background on ~LyleAEP's case
GetHuman: ~LyleAEP - can you tell our other AEP (OH) customers when your case took place?
~LyleAEP: Yes. It was morning, on October 25th.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows ~LyleAEP a list of common AEP (OH) problems)
~LyleAEP: "Meter reading" was why I was trying to call.
~LyleAEP's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LyleAEP: On ********* about **:**pm I woke up to find the power was out in the bedroom. Upon investigating further I found that various parts of my house had power and others parts did not. No breakers had tripped.*I called AEP*€*s *-*** number to report the problem, they said the problem would be reported and someone would be out to investigate on their side. Very shortly I received a call from what I assume was the local AEP people. She asked me the problem, which I told her. She asked if I needed someone out here tonight or in the morning. I said I was concerned about having a hazardous condition and would like to have someone come out now. She said she would check to see if anybody was available. I asked if that meant someone would be out or not. She told me she didn*€*t know. Next I asked her if she could call me back to let me know if someone was coming. She said *€*if I get a chance*€*. End of conversation.*I called the *-*** number back. I told them of the response I got from the local
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
~LyleAEP: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LyleAEP: I'd give them a two out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
~LyleAEP: For that I would say five out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
~LyleAEP: Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LyleAEP taken from his AEP (OH) customer service problem that occurred on October 25th, 2017.