AEP (OH): After waiting to speak to a live person, the la...
A AEP (OH) customer review by GetHuman user ~anonymous from November 12th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other AEP (OH) customers when your case took place?
~anonymous: Yup. It was evening, on November 2nd.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common AEP (OH) problems)
~anonymous: "Cancel service" was why I was trying to call.
~anonymous's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: After waiting to speak to a live person, the lady I spoke to was not only rude, but she wasn't helpful at all. I have * street light out of the **-** street lights on my road that work at all. It's a safety concern, a criminal activity concern, etc. No help whatsoever. It's not enough to raise our rates at their leisure, or charge crazy amounts with no explanation. My average bill never once exceeded $**. The month in which I had no power for over a week, June, my bill was $***. Why?
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his AEP (OH) customer service problem that occurred on November 2nd, 2017.