AEP (OH): Rep was rude! Told me before they could report...
A AEP (OH) customer review by GetHuman user GetHuman-113922 from November 13th, 2017
Background on GetHuman-113922's case
GetHuman: GetHuman-113922 - can you tell our other AEP (OH) customers when your case took place?
GetHuman-113922: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-113922 a list of common AEP (OH) problems)
GetHuman-113922: "I'm moving" was why I was trying to call.
GetHuman-113922's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-113922: Rep was rude! Told me before they could report outage I needed to check breakers. I told him entire neighborhood was out. He said he can't report until I check breakers. So, I said oh my husband just did. And, he said ok . Just a jerk at *:** am!
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
GetHuman-113922: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-113922: I'd give them a five out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
GetHuman-113922: For that I would say four out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
GetHuman-113922: Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-113922 taken from his AEP (OH) customer service problem that occurred on November 10th, 2017.