AEP (OH): We complained for years about our daily outages...
A AEP (OH) customer review by GetHuman user ~appleton from November 3rd, 2017
Background on ~appleton 's case
GetHuman: ~appleton - can you tell our other AEP (OH) customers when your case took place?
~appleton : Yes. It was afternoon, on October 26th.
GetHuman: Did you reach out to AEP (OH), and if so, how?
GetHuman: And which of these common AEP (OH) customer issues best describes the reason you wanted to talk to them?
(Shows ~appleton a list of common AEP (OH) problems)
~appleton : "No service" was why I was trying to call.
~appleton 's review of AEP (OH) customer service
GetHuman: So how would you sum up your experience for GetHuman's AEP (OH) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~appleton : We complained for years about our daily outages. They finally fixed the problem when we went live with local tv station. Now here we are again. If they would have continued preventive maintenance we would've power! Our neighbors less than a mile have LRE and always have power! When we get the chance we are moving. We are so done with this! APPLETON ........
GetHuman: Let's quantify your experience contacting AEP (OH). On a scale of 1 to 5, how easy is it go get help on a AEP (OH) problem?
~appleton : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~appleton : I'd give them a two out of five on communication.
GetHuman: And what about AEP (OH)'s ability to quickly and effectively address your problem?
~appleton : For that I would say three out of five.
GetHuman: And finally- any advice for other AEP (OH) customers?
~appleton : Call them early in the day or late. Don't forget any personal or account information you might need for AEP (OH) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~appleton taken from his AEP (OH) customer service problem that occurred on October 26th, 2017.