AFLAC: After following the directions to press * the s...
A AFLAC customer review by GetHuman user ~Aflac customer from November 20th, 2017
Background on ~Aflac customer's case
GetHuman: ~Aflac customer - can you tell our other AFLAC customers when your case took place?
~Aflac customer: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to AFLAC, and if so, how?
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Aflac customer a list of common AFLAC problems)
~Aflac customer: "Make/Chase a claim" was why I was trying to call.
~Aflac customer's review of AFLAC customer service
GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aflac customer: After following the directions to press * the second time I got right thru to a person who tranfered me right aawayn to billing. I left my * for a call back & was called back in * min. Agent was very helpful & I got all info I needed.
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
~Aflac customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aflac customer: I'd give them a two out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
~Aflac customer: For that I would say one out of five.
GetHuman: And finally- any advice for other AFLAC customers?
~Aflac customer: Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aflac customer taken from his AFLAC customer service problem that occurred on November 16th, 2017.