ALDI Stores: Great service, but I should not have to find th...
A ALDI Stores customer review by GetHuman user GetHuman-46925 from November 24th, 2017
Background on GetHuman-46925's case
GetHuman: GetHuman-46925 - can you tell our other ALDI Stores customers when your case took place?
GetHuman-46925: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to ALDI Stores, and if so, how?
GetHuman: And which of these common ALDI Stores customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46925 a list of common ALDI Stores problems)
GetHuman-46925: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-46925's review of ALDI Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's ALDI Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46925: Great service, but I should not have to find this number on an external site. Providing a customer service phone number on the ALDI website would not impact ALDI's low prices.
GetHuman: Let's quantify your experience contacting ALDI Stores. On a scale of 1 to 5, how easy is it go get help on a ALDI Stores problem?
GetHuman-46925: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46925: I'd give them a three out of five on communication.
GetHuman: And what about ALDI Stores's ability to quickly and effectively address your problem?
GetHuman-46925: For that I would say two out of five.
GetHuman: And finally- any advice for other ALDI Stores customers?
GetHuman-46925: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ALDI Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46925 taken from his ALDI Stores customer service problem that occurred on November 16th, 2017.