ALDI Stores: I called because I got to the bottom of a garli...
A ALDI Stores customer review by GetHuman user ~strawberry from November 22nd, 2017
Background on ~strawberry's case
GetHuman: ~strawberry - can you tell our other ALDI Stores customers when your case took place?
~strawberry: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to ALDI Stores, and if so, how?
GetHuman: And which of these common ALDI Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~strawberry a list of common ALDI Stores problems)
~strawberry: "Warranty claim" was why I was trying to contact.
~strawberry's review of ALDI Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's ALDI Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~strawberry: I called because I got to the bottom of a garlic salt I purchased, about a month and a half ago, and found a dead fly. I know for a fact that it couldn't have gotten in there prior to purchasing. The woman I spoke to showed no concern that a fly was found inside their product. I was told, what I already knew what to do, take it back for a double guaranteed replacement. Not a satisfied customer. Might I include that was my first Aldi shopping experience and I don't think I will be going again.
GetHuman: Let's quantify your experience contacting ALDI Stores. On a scale of 1 to 5, how easy is it go get help on a ALDI Stores problem?
~strawberry: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~strawberry: I'd give them a two out of five on communication.
GetHuman: And what about ALDI Stores's ability to quickly and effectively address your problem?
~strawberry: For that I would say three out of five.
GetHuman: And finally- any advice for other ALDI Stores customers?
~strawberry: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ALDI Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~strawberry taken from his ALDI Stores customer service problem that occurred on November 13th, 2017.