AT&T Universal Card: I waited for almost * minutes on hold and when...
A AT&T Universal Card customer review by GetHuman user GetHuman-301893 from October 29th, 2017
Background on GetHuman-301893's case
GetHuman: GetHuman-301893 - can you tell our other AT&T Universal Card customers when your case took place?
GetHuman-301893: Yup. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to AT&T Universal Card, and if so, how?
GetHuman: And which of these common AT&T Universal Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-301893 a list of common AT&T Universal Card problems)
GetHuman-301893: "Cancel service" was why I was trying to call.
GetHuman-301893's review of AT&T Universal Card customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Universal Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-301893: I waited for almost * minutes on hold and when I thought I was actually going to speak to someone, the phone suddenly went out of order!
GetHuman: Let's quantify your experience contacting AT&T Universal Card. On a scale of 1 to 5, how easy is it go get help on a AT&T Universal Card problem?
GetHuman-301893: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-301893: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Universal Card's ability to quickly and effectively address your problem?
GetHuman-301893: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Universal Card customers?
GetHuman-301893: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Universal Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-301893 taken from his AT&T Universal Card customer service problem that occurred on October 23rd, 2017.