AT&T Universal Card: These people are monkeys. They barely understa...
A AT&T Universal Card customer review by GetHuman user ~bentover from November 17th, 2017
Background on ~bentover's case
GetHuman: ~bentover - can you tell our other AT&T Universal Card customers when your case took place?
~bentover: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to AT&T Universal Card, and if so, how?
GetHuman: And which of these common AT&T Universal Card customer issues best describes the reason you wanted to talk to them?
(Shows ~bentover a list of common AT&T Universal Card problems)
~bentover: "Service problem" was why I was trying to call.
~bentover's review of AT&T Universal Card customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Universal Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bentover: These people are monkeys. They barely understand what you try to tell them and when you get upset either hang up on you or threaten to. They're so paranoid of fraudulent charges that if you try to charge something * towns over they put a hold on your account until you spend a half hour on the phone verifying your existence.
GetHuman: Let's quantify your experience contacting AT&T Universal Card. On a scale of 1 to 5, how easy is it go get help on a AT&T Universal Card problem?
~bentover: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bentover: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Universal Card's ability to quickly and effectively address your problem?
~bentover: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Universal Card customers?
~bentover: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Universal Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bentover taken from his AT&T Universal Card customer service problem that occurred on November 14th, 2017.