AT&T Universal Card: I have financial hardship since Jan. Been tryin...
A AT&T Universal Card customer review by GetHuman user ~ANONYMOUS from November 16th, 2017
Background on ~ANONYMOUS's case
GetHuman: ~ANONYMOUS - can you tell our other AT&T Universal Card customers when your case took place?
~ANONYMOUS: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to AT&T Universal Card, and if so, how?
GetHuman: And which of these common AT&T Universal Card customer issues best describes the reason you wanted to talk to them?
(Shows ~ANONYMOUS a list of common AT&T Universal Card problems)
~ANONYMOUS: "Lower my bill" was why I was trying to call.
~ANONYMOUS's review of AT&T Universal Card customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Universal Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANONYMOUS: I have financial hardship since Jan. Been trying to make a payment plan with them.. Every month I call back.. My payments was **o a month.. My work slowed down drastically. Now my minimum is ****. Because I got behind. They refuse to work with me.. I have been with them for ** yrs or more.. Hope to win some money soon, and cut up all my credit cards.. I hate them VERY FRUSTRATED !!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting AT&T Universal Card. On a scale of 1 to 5, how easy is it go get help on a AT&T Universal Card problem?
~ANONYMOUS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANONYMOUS: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Universal Card's ability to quickly and effectively address your problem?
~ANONYMOUS: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Universal Card customers?
~ANONYMOUS: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Universal Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANONYMOUS taken from his AT&T Universal Card customer service problem that occurred on November 11th, 2017.