AT&T Universal Card: Been a "customer" with the universal card for y...
A AT&T Universal Card customer review by GetHuman user ~anonymous from November 4th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other AT&T Universal Card customers when your case took place?
~anonymous: Yes I can. It was late at night, on November 1st.
GetHuman: Did you reach out to AT&T Universal Card, and if so, how?
GetHuman: And which of these common AT&T Universal Card customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common AT&T Universal Card problems)
~anonymous: "Overcharge/Strange charge" was why I was trying to call.
~anonymous's review of AT&T Universal Card customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Universal Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Been a "customer" with the universal card for years. The company doesn't care about long time loyal customers. They implement charges for pure profit, and AT&T does not represent the card! Citicorp bought the rights use of the "name" but it is NOT AT&T. The corporate customer service VP does not know how to deal with customers, only seem to care about the bonus She is getting for the arbitrary extra fee for perfectly very good standing customers. They offer NO U.S.A. customer service. I spent *.* hrs dialing branches and lead numbers trying to get a U.S. number branch and actually had to result to a Corporate headquarters search and play the phone transfer game until I got routed to the VP and she should not be talking to the public as she apparently didn't know how.
GetHuman: Let's quantify your experience contacting AT&T Universal Card. On a scale of 1 to 5, how easy is it go get help on a AT&T Universal Card problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Universal Card's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Universal Card customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Universal Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his AT&T Universal Card customer service problem that occurred on November 1st, 2017.