AT&T Wireless Warranty Dept.: Could not understand the representative, did no...
A AT&T Wireless Warranty Dept. customer review by GetHuman user GetHuman-268392 from November 5th, 2017
Background on GetHuman-268392's case
GetHuman: GetHuman-268392 - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
GetHuman-268392: Yeah. It was evening, on October 27th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-268392 a list of common AT&T Wireless Warranty Dept. problems)
GetHuman-268392: "Claim denied" was why I was trying to call.
GetHuman-268392's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-268392: Could not understand the representative, did not speak clearly. Kept repeating the same thing not coming to a solution or conclusion. Blamed my dropped calls, severe echo, freeze ups and not holding on charge for the last * months on service problems in my area. Was absolutely no help at all. Have * of the same phones, one used by my college student * hours away and has the same issues with his phone. Very unhappy with the customer service or lack there of that I received today and will look into changing providers.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
GetHuman-268392: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-268392: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
GetHuman-268392: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
GetHuman-268392: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-268392 taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on October 27th, 2017.