AT&T Wireless Warranty Dept.: I called because the phone that I got on my fir...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~c from November 11th, 2017
Background on ~c's case
GetHuman: ~c - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~c: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~c a list of common AT&T Wireless Warranty Dept. problems)
~c: "Speak to a representative" was why I was trying to call.
~c's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~c: I called because the phone that I got on my first warranty call is acting the same way the first one was before the screen went dark. explained that to AT&T person. Wanted me to jump thru all the same hoops as the first time* I don't have that kind of time. So I'll call back later (because I still need a replacement phone) when I have nothing better to do than take out the battery, put it back in, take out the SIM card, put it back in ... Oh ... and repeatedly answer the question about whether the phone is damaged.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~c: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~c: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~c: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~c: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~c taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 8th, 2017.