AT&T Wireless Warranty Dept.: So I want to clear up some of these post. I wor...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~britney from November 24th, 2017
Background on ~britney's case
GetHuman: ~britney - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~britney: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~britney a list of common AT&T Wireless Warranty Dept. problems)
~britney: "Speak to a representative" was why I was trying to call.
~britney's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~britney: So I want to clear up some of these post. I work for att advanced support aka technical and warranty. It is not that we refuse to replace devices but if we suspect physical or liquid damage we refer you to a store. Also we have to troubleshoot a device to see if we can fix it first. Also as far as getting charged those * time out of ** are valid the warranty states you have ** days to return it (technically we won't charge you until ** days) or if the device has ANY physical or liquid damage you will be charged. ATT does not provide the warranty the manufacturer does we just honor it. I am an American born English speaking person and you can understand me cLear as day. I also try to help every customer that I can everyday I work and do eeverything in my power to as much as I can without losing my job.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~britney: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~britney: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~britney: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~britney: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~britney taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 16th, 2017.