AT&T Wireless Warranty Dept.: These 'people' refuse to replace a phone that w...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~me from November 23rd, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~me: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common AT&T Wireless Warranty Dept. problems)
~me: "Speak to a representative" was why I was trying to call.
~me's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: These 'people' refuse to replace a phone that won't charge and turns off, Told me to go to warranty center ** miles away! Phone is * mos. old what happen to * year warranty? They **** when my contracts up I will NOT be returning to AT$T
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~me: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~me: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 21st, 2017.