AT&T Wireless Warranty Dept.: Horrible customer service. Could not understand...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~Very unhappy from November 8th, 2017
Background on ~Very unhappy's case
GetHuman: ~Very unhappy - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~Very unhappy: Yup. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~Very unhappy a list of common AT&T Wireless Warranty Dept. problems)
~Very unhappy: "No update" was why I was trying to call.
~Very unhappy's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very unhappy: Horrible customer service. Could not understand the rep so asked for a supervisor. HTC Inspire stopped working after * months, same useless questions asked over and over. Sent another battery, phone still doesn't work, again asked the same questions over and over. Horrible service. Am changing cell companies as soon as possible.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~Very unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very unhappy: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~Very unhappy: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~Very unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very unhappy taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 2nd, 2017.