AT&T Wireless Warranty Dept.: When buying the warranty, the sales person negl...
A AT&T Wireless Warranty Dept. customer review by GetHuman user GetHuman-156816 from November 1st, 2017
Background on GetHuman-156816's case
GetHuman: GetHuman-156816 - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
GetHuman-156816: Sure. It was morning, on October 30th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-156816 a list of common AT&T Wireless Warranty Dept. problems)
GetHuman-156816: "Speak to a representative" was why I was trying to call.
GetHuman-156816's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-156816: When buying the warranty, the sales person neglected to tell that you have to pay a $** deductible. After paying $*.** a month for * years, I couldn't have bought a really nice new phone instead of having paid over $***.** of warranty and an extra $** deductible. DON'T GET THE WARRANTY!!! IT'S NOT WORTH IT!!!
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
GetHuman-156816: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-156816: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
GetHuman-156816: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
GetHuman-156816: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-156816 taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on October 30th, 2017.