AT&T Wireless Warranty Dept.: Although it seemed that the person helping me h...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~lina from November 9th, 2017
Background on ~lina 's case
GetHuman: ~lina - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~lina : Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~lina a list of common AT&T Wireless Warranty Dept. problems)
~lina : "No update" was why I was trying to call.
~lina 's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lina : Although it seemed that the person helping me had a bit of a southern accent as well as a somewhat sore throat as she admitted, she was very helpful and explained the options for having my phone exchanged. I'm a bit of a fast speaker and her throat acted up a bit, but communication was not much of a problem, and neither was having it set up so I can pick up my replacement this afternoon!
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~lina : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lina : I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~lina : For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~lina : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lina taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 5th, 2017.