AT&T Wireless Warranty Dept.: I still have not spoken to a supervisor and hav...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~Jayne from November 5th, 2017
Background on ~Jayne's case
GetHuman: ~Jayne - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~Jayne: Yeah. It was evening, on October 29th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~Jayne a list of common AT&T Wireless Warranty Dept. problems)
~Jayne: "No update" was why I was trying to call.
~Jayne's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jayne: I still have not spoken to a supervisor and have been hung up on * times. The Samsung Strive is a lemon model. Has been replaced * times and still have same problems. AT&T refuses to give me a different model. I think they are waiting for the warrenty to be up so I have to buy another phone therfore extending my contract..customer service management is a nightmare! They have reps put me on hold and hang up on me. I have never had such terrible service in my ** years of life!*Jayne
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~Jayne: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jayne: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~Jayne: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~Jayne: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jayne taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on October 29th, 2017.