AT&T Wireless Warranty Dept.: worst customer service ever. I called to check...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~wibek from November 20th, 2017
Background on ~wibek's case
GetHuman: ~wibek - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~wibek: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~wibek a list of common AT&T Wireless Warranty Dept. problems)
~wibek: "Claim denied" was why I was trying to call.
~wibek's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wibek: worst customer service ever. I called to check up my order status, first of all previous guy didn't have placed my order and this guy hung up on me and never called me back
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~wibek: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wibek: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~wibek: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~wibek: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wibek taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 17th, 2017.