AT&T Wireless Warranty Dept.: I have * Galaxy s* phones and they get very hot...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~Melva Kerns from November 25th, 2017
Background on ~Melva Kerns's case
GetHuman: ~Melva Kerns - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~Melva Kerns: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~Melva Kerns a list of common AT&T Wireless Warranty Dept. problems)
~Melva Kerns: "Speak to a representative" was why I was trying to call.
~Melva Kerns's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melva Kerns: I have * Galaxy s* phones and they get very hot and wont hold a charge I have had * replacement phones and I even called Samsung they said AT&T should replace these phones Immediately and it has not happened. I spoke with someone in the warranty dept. and they said they would send out Galaxy s* to replace the phones and apologized for the inconvience and I never received the replacement phones. This is the worst experience I had with a phone im afraid the fone will explode on me or my kids so myself and my kids will only use the speaker due the phone heating up and afraid of it burning one of us.My son wont use his phone because of the on going issues with it he uses an old HTC that I had laying around.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~Melva Kerns: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melva Kerns: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~Melva Kerns: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~Melva Kerns: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melva Kerns taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 20th, 2017.